TERMS AND CONDITIONS FOR USING THE SERVICES OF “MISTER CLEAN” LTD

These terms and conditions govern the use of the website of “Mister Clean” Ltd, available at https://mr-clean.bg/ (hereinafter referred to as the “Website”). Please read these terms carefully before using the Website. By accessing and using the Website, you agree to these terms.

  1. General Provisions

1.1. These terms and conditions represent an agreement between the user and “Mister Clean” Ltd regarding the rights and obligations related to the use of the Website and the services provided through it.
1.2. “Mister Clean” Ltd reserves the right to amend the terms and conditions at any time, with changes published on the Website. The changes come into effect at the moment of their publication.

  1. Scope of Activity

2.1. “Mister Clean” Ltd provides professional cleaning services, including basic and deep cleaning of homes and offices, cleaning of upholstered furniture, carpets, and other surfaces, as well as post-construction cleaning.
2.2. The services offered through the Website are provided in accordance with the applicable laws of the Republic of Bulgaria and these terms and conditions.

  1. Use of the Website

3.1. Users of the Website are entitled to view the content and use the services offered, provided they comply with these terms and all applicable laws.
3.2. “Mister Clean” Ltd reserves the right to restrict access to certain services or parts of the Website when necessary.

  1. Service Requests

4.1. Users may request services through the contact form on the Website, by phone, or by email.
4.2. After submitting a request, the team of “Mister Clean” Ltd will contact the user to clarify the details and prepare a customized offer if necessary.

  1. Prices and Payments

5.1. All service prices are listed on the Website and are subject to updates. For services not included in standard packages, a personalized offer is prepared after a preliminary inspection.
5.2. Payments are made by bank transfer or in cash, depending on the method chosen when requesting the service.

  1. Service Cancellation and Changes

6.1. Users are entitled to cancel the requested service no later than 24 hours before the agreed time for execution, by notifying the team of “Mister Clean” Ltd.
6.2. Changes to the date and time of cleaning are agreed with the team of “Mister Clean” Ltd and are accepted based on available slots.

  1. Liability

7.1. “Mister Clean” Ltd is not responsible for temporary inaccessibility of the Website due to technical or other reasons beyond the company’s control.
7.2. In the event of damage or harm caused by the “Mister Clean” team during service provision, the user must immediately inform the team for rectification.

  1. Personal Data Protection and Marketing Purposes

8.1. “Mister Clean” Ltd collects and processes users’ personal data in accordance with applicable legislation and the Privacy Policy, which is available on the Website.
8.2. The personal data collected may be used for the purposes of advertising services offered by “Mister Clean” Ltd through Viber, SMS, email, or phone calls. Users have the right to opt-out of receiving such communications at any time by notifying the “Mister Clean” Ltd team.
8.3. The user has the right to access their personal data and may request correction or deletion at any time.

  1. Intellectual Property

9.1. All rights to the content of the Website, including texts, images, logos, and other materials, are owned by “Mister Clean” Ltd or used with the consent of the respective rights holders.
9.2. Users are not permitted to copy, distribute, or use content from the Website without the express consent of “Mister Clean” Ltd.

  1. Applicable Law

10.1. All matters not settled in these terms and conditions are governed by the applicable laws of the Republic of Bulgaria.
10.2. Any disputes arising in connection with these terms and conditions will be resolved by mutual agreement or, if not possible, by the competent judicial authorities.

  1. Company Information
  • “Mister Clean” Ltd
  • UIC: 206263661
  • VAT No: BG206263661
  • Managing Director: Kristiyan Nikolaev Ivanov
  • Address: Sofia, Manastirski Livadi District, Petar Papakochev Str. No. 15, ground floor, apt. 1
  • Email: office@mr-clean.bg